Refund policy

Return & Replacement Policy

At LuNYX Fashions, we accept replacement requests only for damaged or defective products.

* Replacement is applicable only if the product is received damaged or defective.

* A clear, continuous unboxing/opening video is mandatory to claim a replacement.

* The video must be recorded from the moment the package is opened, without any cuts or editing.

* Please contact us with the unboxing video and clear photos/videos of the damage within 24 hours of delivery.

* Replacement requests without a valid unboxing video may not be accepted.

* We do not accept returns or replacements for size issues, colour preference, or change of mind.

* Once the request is verified and approved, we will arrange the replacement according to product availability.

For any replacement-related queries, please contact our customer support team.